Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer with our own factory. We have independent R&D, production and sales teams.
What’s your MOQ?
Our MOQ is 1 unit for samples order. We also offer competitive prices for bulk orders.
Do you accept customization?
Yes. OEM & ODM are welcome. We can customize logo, color, body style, packaging and other details as your request.
What’s your delivery time?
Sample order: 3-10 working days; bulk order: 15-25 working days. It depends on order quantity and customization.
What payment terms do you accept?
We accept T/T and Trade Assurance. For orders ≥USD5,000, we require a 30% deposit, with the remaining 70% before shipment.
What is your warranty policy?
We provide 24 months warranty for the frame, Engine, and Motor. The battery, plastic and other parts come with a 12 months warranty.