❓ Frequently Asked Questions
Q1 Do you accept to customize the vehicles as per our special request?
Yes, we customize vehicles as per customer's special request with reasonable cost and lead time, as long as the customization is not related to the chassis modification.
Q2 What is your warranty term?
We provide 1 year warranty. For any failed part under warranty, if it can be repaired at your side and the repair cost is lower than the value of the part, we will cover the repair cost; otherwise, we will send replacements and cover the freight cost.
Q3 Do you accept OEM orders?
Yes, as long as the order quantity is reasonable, we will accept OEM requirements.
Q4 What are your terms to be your agent/dealer?
We have several basic requirements: firstly, you should be in the electric vehicle business; secondly, you must have the capability to provide after-service to your customers; thirdly, you should have the capability to order and sell a reasonable volume of vehicles.
Q5 Do you provide technical support?
Yes, we provide comprehensive technical support via email and phone to ensure smooth operation.
Q6 Do you provide after-service spare parts?
Yes, we provide all spare parts for our vehicles, even 5 years after production has stopped. We also supply a parts manual for easy selection.
Shiry Golf
