❓ Frequently Asked Questions
Do you accept to customize the vehicles as per our special request?
Yes, we customize vehicles as per customer's special request with reasonable cost and lead time, as long as the customization is not related to the chassis modification.
What is your warranty term?
We provide 1 year warranty. For any failed part under warranty, if it can be repaired at your side and the repair cost is lower than the value of the part, we will cover the repair cost; otherwise, we will send replacements and cover the freight cost.
Do you accept OEM order?
Yes, as long as the order quantity is reasonable, we will accept.
What are your terms to be your agent/dealer in my country?
We have several basic requirements: firstly, you should be in the electric vehicle business for some time; secondly, you must have the capability to provide after-service; thirdly, you should have the capability to order and sell a reasonable volume of vehicles.
Do you provide technical support?
Yes, we provide professional technical support via email and phone to assist with any operational or maintenance inquiries.
Do you provide after-service spare parts?
Yes, we provide all spare parts for our vehicles, even 5 years after we stop production. For easier selection, we also supply a comprehensive parts manual.
Shiry Golf
