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Frequently Asked Questions
Q: What are our product advantages?
A: We offer high-quality electric vehicles with over 22 years of manufacturing experience. Our designs feature a new streamlined appearance, high-grade paint, and stylish colors. We provide competitive pricing and quick 24-hour responses to inquiries.
Q: What are the trade and payment terms?
A: We normally work on EXW, FOB, CFR, or CIF terms. Payment is accepted via T/T (30% down payment, 70% before shipment) or L/C at sight.
Q: What is the estimated delivery time?
A: Standard configurations typically take 20 working days. For customized configurations, the delivery time is between 30 to 40 working days.
Q: Can the vehicle be painted in custom colors?
A: Yes, the car can be painted in any color as per client request. Customers need to provide the specific color number. Maximum color mix is 2 colors.
Q: What is the warranty policy?
A: We provide a 1-year warranty on our vehicles, excluding parts that are subject to normal wear and tear (easy-broken parts).
Q: How are the vehicles shipped?
A: Most vehicles are transported by sea. For neighboring landlocked countries, railway transport is used. Spare parts are typically sent via air or international couriers like DHL, UPS, and Fedex.